The Nimbus Homes FAQ Guide

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

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To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

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1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
2. Request Nimbus to handle the repairs if applicable

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For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

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Our crew are only meant to perform the tasks stated and not work outside of the scope booked (for example, they should not be baby sitting or minding children when the service booked is housekeeping). Any additional task outside of the crew scope should be communicated with our Customer Concierge and we will try to make arrangements.

Yes, all our crew are insured.

We provide partial or full refunds only if there are severe lapse in service standards or if service is not rendered within the scope of the agreed upon terms and conditions. Nimbus Homes reserves the right to determine whether a full / partial / no refund is given.

We try our best to provide a flexible rescheduling policy for our customers.
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Housekeeping Rescheduling/Cancellation:
24 hours before: Free

Less than 24 hours before: $10 penalty

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Yes, you may tip your crew once the service is completed and you have given them a star rating.

The tipping feature is available in both the App and the Web Booking Site.

Please note however that you can only tip your crew if you have an account with us.
As such we encourage all users to sign up for an account at book.nimbushomes.com.

You can make payment via Credit Card. Our Credit Card payments are secured by Stripe. To avoid card processing fees, you can consider purchasing Nimbus Points packages using PayNow instead, to be used for your future bookings. Learn more about Nimbus Points here

Our housekeepers will carry a basic set of cleaning expendables and chemicals.

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They are:

- Sponges & Green Pads
- Metal scrounge
- Microfibre Cloths (Blue, Red & Green)
- Glass Cloth
- Spray Bottle
- Multipurpose Cleaning Cream
- Multipurpose Cleaning Liquid Solution
- Glass Cleaning Solution
- Kitchen Degreaser

You can view the housekeepers' individual availability on our booking site. However, certain housekeepers may be very fully booked. To ensure that you get the same preferred housekeeper every time, we recommend making a recurring booking of the same day and time every week, which will secure the time of your preferred housekeeper.

Yes, all of our crew do have a proper employment contract with us. Our foreign cleaning crew all have the relevant work permit passes endorsed by MOM. Our crew are all trained in-house on the best industry practices.

We do not engage in subcontractors or freelancers.

They will be able to understand and converse minimally in basic English.

Yes, you will need to have a basic set of cleaning tools such as:

- Vacuum cleaner OR Broom with Dustpan
- Mop with Mop Pole OR Spray Mop
- 2L Pail (Or any small pail)
- Pail with Mop Wringer
- Toilet Brush

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

‍

To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

‍

1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
2. Request Nimbus to handle the repairs if applicable

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For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

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Yes! A supervisor will be present alongside our professional team for every move-in, move-out, post-renovation, and deep cleaning service.

Please note that while the supervisor may not remain for the entire duration of the cleaning, they will minimally be there at the start to provide specific instructions to the cleaners and will return at the end to inspect the quality of work before completing the service.

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If the house is still being lived in, with furniture and other personal items in the house, it will be considered a deep cleaning.

Generally, the house should be empty or nearly empty of furniture for move in/ move out cleaning.

Take a look at our move in/ move out cleaning instead.

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The process of deep cleaning is as below:

1. Supervisor and team arrives with all tools and equipment

2. Supervisor inspects areas of house

3. Cleaning commences

4. Upon completion of cleaning, customer is invited to walk through the house for an inspection.

5. If there is any area of dissatisfaction, the supervisor will rectify it.

6. Once customer is satisfied, Supervisor takes 'After' photos, the acknowledgement form will be signed and the job will be considered complete.

If the house has a lot of furniture and other personal items, it will be considered a deep cleaning.

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If the house is empty or nearly empty of furniture it will be considered move in/ move out/ post renovation cleaning.  You can take a look at our move in / move out cleaning here.

We try our best to provide a flexible rescheduling policy. Please see below:
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Rescheduling/Cancellation:
24 hours before: Free

Less than 24 hours before: $50 penalty

Generally we will do the following:

✅  Cleaning of cabinets (interior & exterior)
✅  Cleaning of internal windows, grill, and blinds
✅ Cleaning underneath furniture and shifting of furniture where necessary
✅  Internal fridge cleaning
✅  Deep bathroom cleaning
✅  Thorough wipe down of doors and metal gate
✅  Thorough balcony cleaning
✅  Vacuuming, Sweeping & Mopping
✅  Deep kitchen cleaning including the interior of electrical appliances
✅  Removal of trash generated by our team only

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Services that we do not provide include:  
❌  Removal of furnitures and trash UNRELATED to our cleaning process
❌ Cleaning of painted walls and ceilings
❌ Cement and paint stain removal
❌ Cleaning of pots, plates, cutlery and such
❌  Carpentry works or restoration works (e.g. Touching up of walls or minor works relating to interior design and construction within the house)
❌  Dusting work that requires workers to climb above 2m of height in accordance to MOM safety guidelines
❌  Pest control
❌  Washing or hanging of curtains

At Nimbus Homes, we request photos or videos of your house before performing our moving-in and moving-out cleaning services because this helps us determine the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of.

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Having a visual understanding of your property also allows us to provide accurate and transparent quotes for our services, ensuring that you receive fair and competitive pricing based on the specific cleaning requirements of your house.

Curtain cleaning is not included in the scope. However, we provide steaming of curtains, which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add-on to your move-in / move-out cleaning at a discounted price.

Our team is able to climb to a maximum of 2 metres. Hence, they will be safely able to reach fixtures in houses of a normal ceiling height (2.5 - 3 metres).

However, the standard clean does not include high ceilings and fixtures (above 3 metres). If you have such fixtures to be cleaned, please contact our concierge team for a separate quote.

No equipment needs to be provided at all on the customer's end. Our team will bring all equipment necessary for the house, which includes commercial grade vacuums, cloths, dusters, ladder and chemicals.

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Below are the chemicals and tools they will use.

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We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

‍

To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

‍

1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
2. Request Nimbus to handle the repairs if applicable

‍

For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

‍

Yes! A supervisor will be present alongside our professional team for every move-in, move-out, post-renovation, and deep cleaning service.

Please note that while the supervisor may not remain for the entire duration of the cleaning, they will minimally be there at the start to provide specific instructions to the cleaners and will return at the end to inspect the quality of work before completing the service.

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The best time to book move-out cleaning services is typically before vacating the property, aligned with the requirements of your lease or sale agreement and in consideration of your moving timeline.

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At Nimbus Homes, we understand the importance of timing and coordination when it comes to move-out cleaning services, and we are committed to providing flexible scheduling options to accommodate our clients' needs during their moving process.

Regular house cleaning services typically cater to ongoing maintenance of a residence and are often scheduled on a recurring basis. These services focus on maintaining cleanliness and tidiness throughout the home, including routine tasks such as dusting, vacuuming, mopping, and surface cleaning.

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While move-in and move-out cleaning services are geared towards specific transitional periods, regular house cleaning aims to upkeep the overall cleanliness of the home on a consistent basis.

The cost of house cleaning services can vary based on a multitude of factors, including the size of the house, the type of cleaning required, and the location. Custom jobs and other services, such as laundry or focused cleaning on specific areas, may also lead to variations in price. You may contact us to learn more about our rates and how we can accommodate your specific needs.

At Nimbus Homes, we request photos or videos of your house before performing our moving-in and moving-out cleaning services because this helps us determine the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of.

‍

Having a visual understanding of your property also allows us to provide accurate and transparent quotes for our services, ensuring that you receive fair and competitive pricing based on the specific cleaning requirements of your house.

Curtain cleaning is not included in the scope. However, we provide steaming of curtains, which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add-on to your move-in / move-out cleaning at a discounted price.

Our team is able to climb to a maximum of 2 metres. Hence, they will be safely able to reach fixtures in houses of a normal ceiling height (2.5 - 3 metres).

However, the standard clean does not include high ceilings and fixtures (above 3 metres). If you have such fixtures to be cleaned, please contact our concierge team for a separate quote.

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

‍

To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

‍

1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
2. Request Nimbus to handle the repairs if applicable

‍

For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

‍

We try our best to provide a flexible rescheduling and cancellation policy.

‍

Rescheduling/Cancellation:

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‍24 hours before: Free

Less than 24 hours before: $50 penalty

We will try our best to remove or lighten stains. However, depending on the nature of the stain, the length of time and the deepness of the stain, we may not be able to remove it completely.

Yes, for each mattress steamed, we will steam up to 4 pillows complimentary. For each sofa steamed, we will also steam up to 1 cushion per seat complimentary.

Yes. In order for us to get at the stains on the mattress/furniture itself, it is advisable to remove covers where possible. Covers and sheets can usually be laundered separately.

Steaming uses pressurized steam to clean the surface of the item. The high temperature and pressure loosen and lift dirt and stains. The item remains only slightly damp after steaming and can be used almost straight away.

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Upholstery cleaning uses a special machine to inject and remove upholstery cleaning chemicals to wash the fabric. It leaves items wet for up to 1 day afterwards, so the item cannot be used for 1 day.

We strive to ensure that all our customers' belongings are protected during our service. However, if any items are damaged as a direct result of our service, we commit to providing fair compensation.

‍

To file a claim, please contact us within 24 hours of the completed service with evidence of the damage and proof that it was caused by our service. Once the claim is verified, you have two options for repair or replacement:

‍

1. Engage a third-party service provider: Send us the quotation before proceeding. Nimbus must agree to the quotation for the claim to be valid.
2. Request Nimbus to handle the repairs if applicable

‍

For items that cannot be repaired or replaced, please provide a receipt or proof of cost to validate the claim.

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At Nimbus Homes, we take pride in our work. Thus, we have a 6-months service warranty for Value Painting Packages and 12-months service warranty for Premium Painting Packages. This warranty only covers walls painted using our recommended paints.

For our Premium Painting Package, you can select your desired colours from the offered colour catalogues. Select your colour from physical colour catalogues or online:

Nippon paint catalogue.

The additional surcharge covers transportation and adherence to MSCT requirements including restricted hours, access and approvals.

Our painters will set up proper protection for your furniture and floors before painting. They will also shift standalone furniture around if needed to paint the walls.

However, only accessible walls will be painted. If your furniture is built-in or too heavy to be moved by our painters, the wall behind cannot be accessed and will not be painted.

Yes, you can choose to provide your own paint and not use what is included in the painting package.

In this case, please choose the Value Package and inform us that you will provide the paint necessary. Please ensure that sufficient paint is provided so that our painters can finish their job in their scheduled time.

Both Painting Packages include painting supplies, ceiling coverage, and protection for floors and furniture. Our painters will also move furniture if needed and replace them in their original positions. The key difference in the type of paint used.

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The Value Package includes only white paint while the Premium Package includes Premium Odourless All-in-One paint in your selection of colour (up to 3 colours)

If you want to select your paint colour or if you want odourless paint with low volatile organic compounds (VOCs), choose the Premium Package.

If you just want to white wash your walls, choose the Value Package.