Privacy Policy

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Privacy Policy

Nimbus Home Services Pte Ltd

Effective Date: 27 March 2023

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This Privacy Policy explains how we collect, use, and disclose information about you when you use our website and mobile app. It also includes additional information for users in Singapore to comply with the Personal Data Protection Act (PDPA). For full details of how your Personal Data will be collected and processed by Nimbus Home Services, please refer to the PDPA. 
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In general, the Personal Data which is collected from you shall be processed in compliance with the PDPA. We share your data with our Data Intermediaries or other third-party service providers used by us to the extent necessary for them to provide their services. 

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1. Information We Collect

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1.1 We collect information about you when you use our website and mobile app, including:

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• Information you provide to us, such as your name, email address, phone number, and payment details
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• information when you book a cleaning service such as your service address
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•  Information about your use of our website and mobile app, such as your IP address, browser type, and device type.
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• Information about your location when you use our mobile app.
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• Information we receive from third parties, such as payment processors and marketing partners.

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2. Purpose of Collection

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2.1 We collect, use, and disclose your personal data for the following purposes:
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1. Provide our services and its features to you, including:
    

• Ensuring the contents of Nimbus Home Services are presented in the best way for you and your computer (or mobile device); 
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• Providing you with information about products or services that you request for or which we consider may be of interest to you; 
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• Allowing you to use various features of the Nimbus Home Services;
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• Measuring and improving the Nimbus Home Services and its features;

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2. Provide you with customer support; 
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3. Provide you with service-related announcements;
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4. Prevent potentially illegal activities;  
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5. Enforce our T&Cs;
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6. Generate aggregate, non-identifying information about how people use the Nimbus Home Services;
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7. For any other purpose for which Nimbus Homes has specifically obtained your consent; 
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8. Provide, test, improve, promote and personalize the Nimbus Home Services;
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9. Fight spam and other forms of abuse;
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10. Comply with any applicable rules, laws, regulations, code of practice guidelines, issued by any legal or regulatory bodies which are binding on Nimbus Homes (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies, and conducting audit checks, due diligence, and investigations); and
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11. For any other purposes which are reasonably related to any of the above purposes, or for any other purpose which we may notify you at the time of obtaining your consent.

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3. Consent

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3.1 By using our website and mobile app, you consent to our collection, use, and disclosure of your personal data as described in this privacy policy.

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4. Access and Correction

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4.1 You have the right to access and correct your personal data that we have collected. To request access or correction, please contact us at hello@nimbushomes.com. It is your responsibility to ensure that the information therein is accurate and kept up-to-date at all times. You may at any time object to the use of your Personal Data by notifying us of the same via hello@nimbushomes.com. 

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5. Deletion

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5.1 You may at any time delete your Personal Data by requesting the same through hello@nimbushomes.com. Nimbus Homes will notify you of the acceptance/confirmation of such deletion. All your Personal Data will be deleted from our systems within 7 Business Days from the date of notice of confirmation of deletion, save as to aggregated data and to the extent required to facilitate compliance with global industry standards of data retention

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6. Info Retention

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6.1 We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once it is no longer needed, we will securely dispose of your personal data in accordance to the Personal Data Protection Act and within an operationally reasonable period of time.

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7. Transfer

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7.1 We may transfer your personal data to our service providers or affiliates located outside of Singapore. Nimbus Homes Services are hosted in Singapore, whilst our storage servers are hosted in the United States of America. By using the Nimbus Homes Services, you hereby authorise the transfer, storage, and use of your Personal Data in Singapore and United States of America and to the extent that is allowed by the PDPA. 

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7.2 We will take reasonable steps to ensure that such transfers are lawful and that your personal data remains protected.

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8. How We Use Your Information

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8.1 We use your information to:

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• Provide and improve our services, such as processing your booking and communicating with you about your cleaning service.
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• Personalize your experience, such as showing you relevant content and offers.
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• Market our services to you, such as sending you promotional emails and targeted ads. If you wish to opt out of receiving any marketing communication from us, you may submit your request via eail to hello@nimbushomes.com.
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• Comply with legal obligations, such as tax and accounting requirements.

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9. How We Share Your Information:

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9.1: We may share your information with:
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1. Service providers, such as payment processors and email marketing services, who help us provide our services.
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2. Third-party partners who help us market our services, such as social media platforms and advertising networks.
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3. Law enforcement or government agencies when required by law or in response to a legal request.
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4. Security

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9.2 We take reasonable measures to protect your information from unauthorized access and use.

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9.3 We ensure that any information shared with third-party service providers are not to be used for their own direct marketing purposes.

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10. Complaints

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10.1 If you have any complaints about our data protection practices, please contact us using the information provided below. We will investigate your complaint and provide a response as soon as possible. If you are not satisfied with our response, you may file a complaint with the Personal Data Protection Commission (PDPC) in Singapore.

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11. Changes to This Policy

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11.1 We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and mobile app.

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12. Governing Law

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12.1 This privacy policy forms part of the T&Cs of the Nimbus Home Services and shall be governed and construed in accordance with laws of the Republic of Singapore. Any dispute arising out of or in connection with this privacy policy including any question regarding its existence, validity or termination, shall be referred to and finally resolved exclusively by the courts of Singapore.

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13. Contact Us

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13.1 If you have any questions or concerns about our privacy policy or our data protection practices, please contact us at hello@nimbushomes.com. 

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